Data Policy

1. Introduction

At ZOI-ME, we take the protection of your personal health data seriously. We are committed to safeguarding all personal information collected from our clients through compliance with applicable data protection laws and industry standards. This policy outlines the types of health-related data we collect, how we use it, and the measures we take to ensure its security.

2. What are the sources of your personal health data?

The sources of personal health data collected by ZOI-ME (referred to as “Company”, “we”, “us” or “ZOI-ME”) may include the following:

  • ZOI-ME platforms: This includes our website, mobile applications, and any other digital interfaces operated by ZOI-ME.
  • Electronic communications: We collect personal data through interactions via email, text, WhatsApp and through our app.
  • Wearables and devices: Data from wearables and health monitoring devices that clients use as part of their treatment and wellness programs.
  • ZOI-ME clinic: Data provided during in-clinic visits and consultations, including diagnostic tests and assessments.
  • Third-party partners: We may receive data from ZOI-ME’s approved partners and healthcare providers as part of our ongoing services.

This policy does not apply to any information collected through third-party websites or services linked to from our platforms.

3. What health data we collect and how we use it?

We collect personal and health-related data to provide personalised wellness services to our clients. These include:

3.1 To deliver tailored health services

We use your health data to deliver personalised wellness plans, including nutrition, movement, supplements, and other health services. This data is collected through assessments and diagnostics at our clinic, as well as via digital platforms and wearables.

3.2 To monitor and improve our services

We track your progress through data gathered from diagnostics, wearables, and program reviews to continuously improve our services. This includes reviewing your health data to refine personalised wellness strategies over time.

3.3 To ensure secure communication

We use your contact information to securely communicate important health updates, appointment reminders, and any follow-up care required. We may also send promotional offers and news about ZOI-ME, which you can opt out of at any time.

4. Security and protection of health data

ZOI-ME employs a robust electronic medical record system employing industry-standard encryption and security measures to protect personal health information from unauthorised access. Your data is stored securely and shared only with authorised ZOI-ME staff and partners directly involved in your care. If you have any questions about how we protect your data, please contact us.

5. Further Information

For more details about managing your data, please refer to our privacy policy.